Our 24/7 control room is the central command hub that ensures continuous, round the clock monitoring of systems, security, and operations. Its main purpose is to provide immediate, coordinated incident response, manage communications, and maintain operational efficiency to prevent disruption and uphold safety. It acts as the brain for rapid reaction to any developing situation, day or night.

The control room’s are often the first line of defence against emergencies, the implementation of structured hourly welfare checks is a critical operational mandate. These checks are designed to mitigate the risks of fatigue, isolation, and medical emergencies that can occur during long, sedentary shifts. The process of an hourly welfare check begins with a predefined protocol integrated into the control room’s management software. At the top of every hour, an automated alert or a manual log entry requirement triggers the check. In a sophisticated setting, the controller on duty must interact digital acknowledgement. This requires the operator to physically engage with the console, proving they are alert and responsive. If the system does not receive an acknowledgment within a specific window, usually five to ten minutes, it automatically escalates the situation.

Choosing our service offers a massive financial advantage. Building your own 24/7 facility is a significant burden, often costing around £14,000 per month due to staffing, licensing, and equipment overheads. We provide that same high-level infrastructure starting at just £900 a month. To keep things simple and risk-free, we offer rolling monthly contracts, giving you professional-grade security without a long-term commitment.

Here are some questions we typically get asked.

Who typically uses 24/7 control rooms?

We tailor all our needs to anyone who needs a constant 24/7 present. This can include security, and Transport companies, the health care industry, 24/7 car parks and the housing estates.

Where is the control room based?

Our control room is based in Northampton, UK. Our servers and systems are also based in the UK, and you can be assured we are compliant with and promote to UK GDPR standards.

Incognito feature

The Control/Contact Centre can operate as a persona under your business, presenting itself to your staff, suppliers and clients under your branding as though it was your internal control room, while we do all the work behind closed doors.

These are some benefits you will notice

• 24/7 Protection: Security breaches, fires, or medical emergencies can happen at any time. A 24/7 control room ensures that your property, people, and assets are monitored around the clock, 365 days a year, even during holidays or after-hours when premises are vacant.
• Deterrence of Criminal Activity: A constant, visible monitoring presence makes your site far less attractive to criminals, reducing the risk of theft, vandalism, trespassing, and unauthorized access.
• Proactive Threat Detection: Operators are trained to actively monitor CCTV, access control, and alarm systems in real-time. This allows them to spot suspicious activity before an incident escalates, enabling pre-emptive action.
• Employee Safety: A dedicated 24/7 monitoring service increases employee peace of mind, knowing that any threats or emergencies will be addressed immediately, especially during late or vulnerable shifts.
• Compliance and Legal Responsibility: Continuous monitoring helps businesses meet specific security requirements mandated by insurance policies, contractual obligations, or regulatory bodies.
• Detailed Incident Reporting: The control room maintains comprehensive logs and reports of all activities and incidents, providing crucial documentation for internal reviews, insurance claims, or legal purposes.

A statement from our Managing director, David Pell,

“A control room is far more than a collection of screens, it is the intelligence hub where human expertise meets real time data. Technology can flag a problem, but it takes a trained professional in a dedicated environment to solve it. We don’t just build control rooms, we build resilience. The cost of a 24/7 control room is an investment in certainty. The cost of its absence is a gamble with your reputation, your assets, and your people.” – David Pell